To preface this report let me say I am a 50 year old family man, an owner of a small business and a lifelong resident of Omaha, Ne. Also fyi I have worked at west at least three times since 1992 as inbound TSR agents at their Omaha inbound facility.
On occasion I was awarded TSR of the month above over 800 agents in recognition of my call skills, etc. One preface to this report is in an earlier employment with West I was terminated for failing to show up for extra hours I signed up for.
Thing is I signed up for 1pm - 2pm and then 3pm - 4pm at which time I saw 2pm - 3pm. Problem is it was 2am-3am. My bad, yea they fired me for that. I miss 1 hr in the middle of the nught. Anyway about this current complaint..
I recently (4 weeks ago) finally got High speed internet with the express reason to hire on at West as a Work at home agent. I have a friend who did this and said it was just like I used to do in the call center in prior days. I apply, am told they arent hiring now and leave it at that, bummer.
Then 1 week later they tell me they are hiring and would love to have me work for them. I go through the prehire things and then start to take my lessons and tests. On the first test I realize I did not study the proper lesson.
I immediately click out of the test and through talking with them via telephone they allow me to restart the test. I pass the next 3-5 tests fine and score an 80% on the last passed one. FYI, their lessons are on one web site and their tests are on another (or so it seems) and they dont automaticlly take you from lesson to required test.
I then study what I think are the proper lessons for the next test and then start the test. Halfway through I realize the questions are foriegn to me. I figure I have done this before so I try to pass the test based on my knowledge. I get a 47% and flunk.
I then realize this isnt a joke anymore. I study the proper lessons for 2 hours. Take notes, etc and prepare to take the test for the final time. I get an 80 percent and dont pass! I requested another chance to take the test and they curtly replied" since you flunked the test twice, you are terminated. You are eligible for rehire in 6 months.
This is my complaint
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