Complaint / Review
Evercom Correctional Billing Services
Payment taken from bank account but phone block not removed, no refund

I made a payment and correctional billing service took the money out of my checking account but never took the block off my phone. I called and talk to a customer service person and they told me that they rejected the visa check card.

So I called the bank and they gave me a confirmation number. I called correctional billing services back and the told me that they will not unblock my line because I used my parents card. I asked for a refund and they told me that it might take 72 hours and if the money is not refunded than I have to go to the bank get a bank statement fax it to them to show proof that they took my money.

I than asked to speak to a supervisor and the put me on hold for an hour and than close. I never got to talk to a supervisor.