I received a call, I do not have a house phone my husband and I have cell phones. I kept getting the calls for a few week from "Suntasia" but I wouldn't answer... This went on for weeks (I don't answer unless I know the number... Other than that they can leave a message if its important and I will call back)
So finally I did and they had asked for my husband and I said he wasn't here that they just called my cell phone and so then they said well we can talk to you about it too. I told him right off the bat that if he's trying to sell anything I'm not interested. He said that he is not selling anything, that he was trying to reach my husband b/c we were in good standing with our bank so they wanted to send us $100 gas voucher and $400 in free airfare vouchers. (SO dummy me thought WOW! Free gas what could be better than that.)
Well then I asked how they found us and they said we had made a purchase with one of their affiliate partner companies in the past but that he couldn't tell me exactly who b/c they have thousands. (So I figured it was from a purchase my husband made so it must be legit) Then he went on to tell me that all I had to do to get the gifts is accept there trial membership thing and if I didn't want it all I had to do is call the 800# after I receive the package and just cancel and I wouldn't be billed. So then, he said he wanted to verify some of my info. He verified the way I spelled my name, my bank name, and the location of where I opened my bank account. Then he put me on hold to pull up my account to make sure everything is correct. (which I now know he was getting the bank info to make me think he already had it)
Then he said he wanted me to follow the #'s he read to me at the bottom of my check and then he asked is this correct so far right and I said yes... Then he said ok, now there will be a symbol after the numbers I just verified with you, please go ahead and verify the next set of numbers, which is your account number. So then, I asked so you just want me to read them back to you and he said yes... We need to verify it... So my RETARDED *&* did it.
Then he went on to say that now he needed to record all of this for their records. Then he had me say my name, my telephone #, birth city, email addy (which he said this is how they would pull my records up if I ever need to call and talk to them about my account I also had to pick a password), my name on the checking account... So I told him then he coursed me into also saying my husbands name how it appeared on it also, then my bank and the location along with the routing # and then he said to state the account #.. And for some reason I pause for a minute (I know why now)
And then he coursed me along saying something like you know or remember those were the numbers after the symbol I had you read back to me earlier... So then I read them. Then he went on to tell me about the package again how all I have to do is call and cancel and I wouldn't be billed. THEN he said the address where it would be shipped... (which was wrong it was my mother in laws addy were I use to live... But when he said that, I was so dumb founded that's when the red flags started to go up that something wasn't right... But I figured it was fine b/c I would still get them I go to my mother in laws house all the time and I didn't want to tell him I changed my mind right then cause he had my bank info and didn't know what he would do with it then.)
Then he told me about 2 other packages that I qualified for (which he never bothered to mention before now) and gave me the whole story on those how all I had to do was cancel and I wouldn't be charged anything. One of the things was for a long distance service (which I don't need I have a cell phone) but I figured I had been on the phone for so long and I just wanted to get off so I just figured it would be simple enough just to call and cancel (If I only knew then what I know now.) Then he just went on to give me like a congratulatory speech and then ended the call.
Then I kept thinking about it and went over in my head what just happened here and I thought about alot of questions... During the conversation it all happened so quickly and it was so smooth I didn't really process it until it was too late... As soon as I hung up I was thinking how he had my account # so I went over the conversation in my head and realized I gave him enough info to find my bank which would give him the routing # and that's how I thought he had my info already... Since he read the first set of numbers to me and then told me to read the second set just to verify. So then I started feeling sick and was so upset... I just couldn't believe I did that.
So I called the number right back and it went through an automated recording and I pressed for the selection to speak with a representative. I told her that I wanted to cancel and she said that I would have to wait until I receive the package and then call to cancel. But I now know that "suntasia" is the whole company... Everything is run out of their office... Telemarketers, customer service, the packages are sent from there... Everything. So they would have had no problem stopping my "order" shall I say for lack of a better word.
So now... After all this... I didn't even recieve that package untill 2 days after the date I needed to cancel by. So I checked my bank account to find out that I was billed 2 days earlier for $149. I contacted them about this and they told me that I would have to return the package with a letter to get my refund and that they would waive the $29 processing fee... YES!!! There is a processing fee for refunds stated in the terms and conditions. So this pissed me off that I had to return it. I was told it was part of their refund policy and they also stated that if it would have been cancled before the trial date ended I wouldnt need to return the package and I also wouldn't have been billed. (to bad they didnt send it out in time for me to get it) And I dont know how legal this is... I was never told anything about having to return anything and it isn't in the term and conditions.
And as for the free gifts (airfare/gas voucher) that were suppose to be mine to keep just for accepting the the trial package... You have to be a member to use them... So they are useless. And the $100 gas you can only get $10 at a time... Per month I believe. And as for the air fare... There are tons of term and conditions... And you can only get $100 rebate at a time and thats if you spend $500... Its starts at $200 to get a $25 rebate... And then for each $100 it goes up you get an extra $25. So as you can see it is nothing but a sham... The wording is just right to make it look good. Its nothing more than misleading representations. I've also found out that its illegal to deceive to aquire financial info. And that is exactly what they have done to me... As well and many other people. I hope this helps everyone to see what is really going on.
Stacey
Redford, Michigan
U.S.A.
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