Usacomplaints.com » Miscellaneous » Complaint / Review: Lens Crafters - Lied about the glasses i bought and when i complained would not honor their 30 day guarantee. #171179

Complaint / Review
Lens Crafters
Lied about the glasses i bought and when i complained would not honor their 30 day guarantee

I was told by the lens crafter sales asscociate that all the frames i picked out (which were cheaper frames) could not have a bifocal lens in them. So, i was talked into buying a more expensive frame. Well, i soon found out that they had out and out lied to me. The frames that i had picked out could indeed have a bifocal lens in them. Also, i had paid extra for scratch resistant lenses and tinted lenses. Within a couple of months the lenses chipped and the tint was so scratched you could'nt see through them. When i went to lens Crafters and complained they and tried to get them to honor there 30 day guarantee, they would not. They said i missed handled the glasses. Well, i work hard for my money and i don't take spending 400.00 very lightly. I emailed the company and they sent a reply email stating that someone would contact me shortly. Never happened. I went back to Lens Crafters and they were so rude, i said bump it and went and spent 200. More dollars and got the glasses i wanted. I know the sales reps. Want to make their quota, but you don't have to lie and you sure need to live up to what you advertise on t.V.


Offender: Lens Crafters

Country: USA   State: North Carolina   City: RALEIGH
Address: CRAB TREE VALLEY MALL

Category: Miscellaneous

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google