Complaint / review text:
I purchased the VigRX product in June of last year. As the product did not work for me, I returned it within Albion's "money back" guarantee periot to receive a refund. The customer service folks have not been very helpful in this manner so I sent a complant to Mr. Doug Mackay (General manager) - Albion Medical 2414 4th Ave Greeley, CO 80631 on 11/5/05. I still have not
received a response. I simply asked to comply with the refund promise as the product did not work for me.
Here's my experience in detail regarding their product and warranty.
On June 12 of last year, I purchased several bottles of the product VigRx via their website.
I researched this product extensively and because of the outstanding customer reviews, (probably all fake!) and their sixty day satisfaction guarantee I decided to give this product a try.
I received the pills promptly on June 14,2005 and took them every day without fail as described in the directions.
To record progress, I measured daily and just in case the product wouldn't work for me, I noted the "must return by"- day to comply with your warranty requirements.
After 60 day of using your product, I unfortunately did not obtain any results. The product even gave me some stomach discomfort, which went away after I discontinued taking the pills.
I returned the unused portions on August 14,2005 (exactly 60 days) via regular mail to their Tennessee address (DM Contact Colorado, Fulfillment Center, 349 Lafe Cox Dr. #7, Johnson City, TN 37604) where the product was original sent from when ordered.
Four weeks gone by and I have not received a refund.
I contacted the customer service department regarding this. I received a reply stating (conveniently) my package had not been received until the 30th of August! They have NO documentation showing the date received! It is hard to believe that a package would take 15 days to deliver. (Normally 3-5 days).
I complied with their money back guarantee and returned the product as stated in the exact timeframe. I therefor would think I am entitled for the refund stated on Albion's website.
I even contacted a guy by the name of Barry as he denied refund and/or negative result claims from other customers. ([email protected] Compucollege.ca)
They are a ripp off and legal action should be persued against them!