About three weeks ago I noticed a $159.95 charge on my checking account EDP. The company who put this pre-authorized charge through was unfamiliar to me so I contacted them through their 1800 number. After several fruitless attempts to reach them I checked my previous month bank records and noticed that they had tried to put the same charge through the previous month. This charge had been reversed by my financial institution. I called several more times before I reached an associate who was not helpful at all. She claimed that I had ordered the card through an internet site. I told her that I did not have any recollection of this. I however folded and told her to send the card. I then checked my e-mail and saved receipts and could not find any records of this transaction. I then called them back and told them that I did not receive the card and that I wanted them to cancel the account. We agreed that the associate would not send me the card and that she would sent me a fraud investigation report.instead I received the debit card in the mail. My financial institution also was not very helpful. I would like to know how to get my $159.95 back and what I can do to prevent something like this to happen to me again.
Thank you for your help.
Christina
Poughkeepsie, New York
U.S.A.
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