On 9-11-05, I ordered a singer lazer storm vacuume cleaner and 3 replacement filters. I was sent a confirmation email that stated I ordered - 1 vacuume cleaner and 1 set of replacement filters for a total of $101.21. I knew at the time it would take 4-6 weeks to get the product. On September 26th, storm lazer (IGIA) withdrew $334.57 from my checking account, which caused me to be overdrawn, I was charged another $100.00. I began calling the customer service number 800-716-8667. The message stated "for faster service use the email address" [email protected], so I did that. I have been emailing and calling since September 26. On September 29, I decided to stay on hold until I spoke with a live person, I waited for 1 hour and 23 minutes and finally spoke with a woman, I was unable to understand her name. She looked at my account and stated "I see the problem, you were charged twice (although that is not true because the amount that was charged $272.23, is not 2 x $101.21?) She asked me to fax her a copy of my account that showed the charges, I faxed this paperwork to "Customer Service" 212-354-5323. She then called back and left a message (I saved this message) stating that she has credited my account and I would have a credit of $272.23 within 2-3 weeks, but as of November 1, I still have no vacuume and no credit to my account. I email on a daily basis, to date November 1 I have not received one email response. I again called on 10-11-05 (waiting time 1 hour 56 minutes), she took my number and told me "Monica" would call me back. I asked her what her name was and she made a rude comment something like, wouldn't you like to know? I don't remember exactly what she said, but she then hung up. I am at my wits end and do not know what else to do.
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