I ordered FLOAM on July 24th via internet for my small child and my niece after watching infommercial. I was a bit surprised that the order process in itself was a bit misleading and definately confusing creating a much larger cost than I originally intended but no cancellation or confirmation so a revision was an option.
I accepted that and awaited the order. Weeks pass, nothing. I sign on the web page and searched for a long time to find a customer service link or number. No email address came up and I dialed a long distance number and stayed on hold until I realized no one was picking up. I called back and selected the "leave a 5 second voice message" option but never got a returned call.
The address is a PO box and I am quite surprised that the Nickelodeon channel would feature an ad that provides on ordering capability and no customer service. My specific issue is no merchandise, no communication explaining any delays, and my credit card was charged over a hundred dollars for this magical silly-putty. And worse, two small girls are very dissappointed&shame on this company, and all the willing participants (Nickelodeon channel and asseenontvnetwork.com) to dupe parents and small children.
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