Brew City Beer Gear has been in business for something like 18 years, and in those 18 years they have learned nothing about "Customer Service". They tell their employees they pride themselves on building great customer service when they can't even be civilized with their employees. I have seen numerous times where an employee has been shorted on their checks and Human Resources tells them that if they (the employee) can't figure out why then oh well you are not getting your money.
One of the owners has threatened to make workers work without pay on several occasions. One example of the threats made to employees was that if anyone from the office calls at any point in time and the phone line is busy the employees will be working without pay for that hour. Brew City only has 1 phone line at each store, on this phone line we had to process credit cards and take customer calls, so for the owner to make a threat like that is not fair.
If you work at one of their kiosks they will schedule you to work up to 5 or 6 hours by yourself and you cannot leave to eat or use the bathroom. If you call the office to tell them you are having a bathroom emergency they tell you that if you leave you are going to lose your job. They take requests for products from customers that never come in and the office leaves the workers to deal with angry customers on a regular basis.
On more than several occasions I have observed, been a victim of and been told by other employees that the owner was always hitting on and sexually harassing the female workers, when this owner was told what he was doing could be considered sexual harassment he stopped doing these things but then began being very disruptive and rude toward the same workers he was harassing.
As a consumer and a former employee I would steer clear of Brew City Beer Gear for products that are poorly made and employment that is poorly managed.
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