Complaint / review text:
I would not recommend tickets at work the discounts are marginal and if you have any issues there customer service is awful. We purchased tickets for Disney for a once in a life time family trip. When COVID hit our trip had to be cancelled due to the Disney shutdown related to COVID. We have no idea when and if we will be able to rebook and coordinate another family trip to Disney. In speaking to tickets at work customer service they stated that they would issue us a refund as a credit voucher that can be used on anything on their site including gift cards. Seemed good until we tried to use the credit voucher and found out we could not use it for gift cards but only for the same type of tickets we purchased for Disney. Now we have $2, 300 locked up until some day we can make it to Disney. We talked to Disney and they said if we purchased the ticket directly with them they would have issued a refund. Looking back this purchase was not worth the little over $100 we saved booking through tickets at work.