I cancel a free trial on myfamilyheritage.com by sending an email asking them to cancel. I was still charge... On the day of may fifteen... I ask for a refund of my money on the same day... I wrote lots of letters... According to law once a card has been charge we are allow to ask for our money back within three days... I got no response from this company... I tried wating patiently... At this point i feel like im being ignore... Im not the only one this happen to... What makes it worse they have no phone number...
Here is some of our communication below.
Love Me
To
[email protected]
hi i would not like to extend anything... Please give me a refund... Use your service once... Email u about cancelation pior to charge... I never would have order from u if i knew u did not have a phone. Im hoping what happen to the two below does not happen to me...
Http://usacomplaints.com/r/myheritagecom/internet-internet-/myheritagecom-myheritagecom-14-day-free-trial-to-get-your-card-details-billed-me-befo-881681
http://www.myheritage.com/support-post-631831/refund-phone-number-
thanks johnnie hayes
From: MyHeritage Support
To: johnnie hayes
Sent: Wednesday, May 15 9:23 PM
Subject: Your subscription at MyHeritage has been canceled
Dear johnnie,
We would like to bring to your attention that the automatic recurring payment for your Data subscription has been stopped. This means your current Data plan ends on May 6 and at this time you will be given the option to extend the plan manually.
If you would like to extend your subscription, click here.
Kind regards,
MyHeritage team
Thanks for writing the support team at MyHeritage.com.
Your message has been received. We will get back to you as soon as we can.
As a Premium member, your issue has been sent to the priority queue.
Here's the ticket number of your support issue for your reference: #2013051610001882
Please note that there is no need for you to respond to this email; as the next step, we will write back to you.
Sincerely,
The MyHeritage.com support team
P.S.
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