Complaint / Review
www.myfamilyheritage.com
No reply to refund

Exact thing happen to me... I wrote to cancel a service that i only use once... Which could not found documents for... The very same day they charge my account... I tried to get my money back... Just useless emails... Thats what pisses people offf when u send them useless emails... I have been waiting for a reply since may 15... Nothing has happen... Now i have to go through my credit card company... Which will take two weeks to get a resolution... Horrible bussiness... Dont just them... Huge ripoff... U will really regret it...
Dont waste your time with this company... Horrible customer service.

MyHeritage Support

To

Love Me

Love Me

To

[email protected]

Hi i would not like to extend anything... Please give me a refund... Use your service once... Email u about cancelation pior to charge... I never would have order from u if i knew u did not have a phone. Im hoping what happen to the two below does not happen to me...

Http://usacomplaints.com/r/myheritagecom/internet-internet-/myheritagecom-myheritagecom-14-day-free-trial-to-get-your-card-details-billed-me-befo-881681

Http://www.myheritage.com/support-post-631831/refund-phone-number-

Thanks johnnie hayes

From: MyHeritage Support

To: johnnie hayes

Sent: Wednesday, May 15 9:23 PM
Subject: Your subscription at MyHeritage has been canceled
Dear johnnie,

We would like to bring to your attention that the automatic recurring payment for your Data subscription has been stopped. This means your current Data plan ends on May 6 and at this time you will be given the option to extend the plan manually.

If you would like to extend your subscription, click here.

Kind regards,

MyHeritage team

Thanks for writing the support team at MyHeritage.com.

Your message has been received. We will get back to you as soon as we can.
As a Premium member, your issue has been sent to the priority queue.

Here's the ticket number of your support issue for your reference: #2013051610001882
Please note that there is no need for you to respond to this email; as the next step, we will write back to you.

Sincerely,
The MyHeritage.com support team

P.S.
Have you tried to use our knowledge base to find your answer?
It’s the best way to find quick answers to the most frequently asked questions at MyHeritage.com.