Yesterday I was fooled by a fake website selling Green coffee beans (as seen on the Dr OZ show) they were supposed to cost $29 but the resulting email showed that $148 was to be charged to my credit card. This is a scam. Beware of Nutrition Customer care or YourTrimTrainer the phone number won't work (it doesn't in New Zealand) and all you have is a email address they haven't properly responded to my request to cancel (see email below), it was a auto generated email saying phone the number.in the end I phoned my bank to cancel my credit card so that Your Trim Trainer can't take any more money from me.
`
Dear Nutrition Customer Care
I would like to cancel my order please for the green coffee beans the amount charged to my visa card was a lot more than the $29 offer in fact $148.00 and I'm not even sure if this included shipping costs.
My customer number is 1422552 and my order number is 906848. Please can you let me know at your earlier convenience that this has been cancelled.
Kind regards
Rochelle
Support@nu? Tritioncust? Omercare.Co? M ([email protected])
10/04
To: Rochelle
Picture of [email protected]
Hello,
Thank you for contacting Raspberry Ketone/Green Coffee/Garcinia Cambogia support, we would be more than happy to assist you! If you have any questions, please contact Customer Support at 855-978-6683 9AM - 5PM CST (Monday - Friday)
For cancellations, please refer to the terms and conditions below:
By placing an order through our website, you have agreed to the terms and conditions below.
YourTrimTrainer Terms:
By ordering this product, you agree to be enrolled in YourTrimTrainer.com. Try it out for 30 days at no charge. After the trial expires, you agree that your card will be charged $9.47 for continued access to all of the tools, support and training YourTrimTrainer.com provides. Your monthly membership will recur at $9.47 every month from the time your trial expires until you cancel. You must call 855-978-6683 to cancel your monthly membership.
Return Policy:
In order to obtain your full refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the product back to our fulfillment center at the address listed below, within thirty (30) days of the date you originally ordered the product.in order for your full refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original purchase date. You pay for return shipping. There is a $5.95 restocking fee per unit you are returning. This fee will be taken out of the refund issued. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.
*Please call customer service for return address, so we can make notes on your account*
Thank you,
Customer Service
855-978-6683
0 comments