They are the worst I have ever had to deal with. I just joined this year. They would not let me get things set up until Jan 1st. They said Humana would not give them access to my files until then. On Jan 1st I was on hold until my cell phone went dead. On Jan 2nd I had a fresh charge and was put on hold until it went dead again, 3 and 1/2 hours later. Thursday I used a land line and was disconnected every time I was put on hold. Friday I was on hold again. I watched a movie and was still on hold. I had things to do, so I left the phone off the hook and left. When I returned 7 and 1/2 hours later, I was still on hold. I finally got through on Saturday the 6th. I gave all my info, including my doctor and meds with phone numbers and everything else he asked for. I was told I could get a tracking number on the 9th. I called on the 9th and was told they had no prescriptions on file for me, so nothing had been ordered. I had my doctor fax them everything they asked for, exactly the way they said they wanted it. I waited a week and called for a tracking number. I was told the same as last time: nothing on file and nothing ordered. I finally wound up on a conference call with the RX and my doctor's office. I listened in while they got everything straightened out. I was told that, due to all the failures on their part, she would get it filled and shipped immediately. I called for a tracking number and found my order in process for 3 days. On the 4th day it said it was shipped. The 4th day is Saturday, and UPS does not pick up on weekends. The following Monday is a holiday, so my order will not go out until Jan 22. I will have been without my blood pressure meds for a month if they do get here in the 7 to 10 days they say they will. I do have the option of paying for meds at a pharmacy, but with my disability income I have nothing left to pay for meds, so that is not an option in my case.
I am filing this complaint on every site I can find, and I hope you do the same. These people have a contract with us and are not living up to what we were promised.
A Google search for "complaints against Right Source RX" shows Humana Right Source RX customer satisfaction ratings. If I had not experienced how disorganized and inefficient they are, I would find most of these complaints hard to believe. About halfway down the first page, I see someone has filed a complaint with the Attorney General's office.
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