I had Medicare D with Humana. They shipped me prescription drugs from their Right Source mail-order pharmacy from 6/2 to 6/18, which I paid for. Then on Oct. 27 I received a letter from Humana stating that they had made an error regarding that June bill, 120 days after the fact! Humana had the unmitigated gall to demand their money 120 days after the fact. It was their error, not mine. Why should I pay for it, especially 120 days after the fact? I cannot believe they would do this to a Walgreens or CVS customer. Right Source, Humana's mail-order pharmacy (and I stress mail order), had all the time in the world to check the price of the drugs prior to shipment and billing. They made an error, and instead of being adults about the matter and accepting their responsibility, they are making a disabled senior living on Social Security make good on their mistake.
I feel that this is not only morally wrong but illegal and should not be allowed. I have written to Humana twice and filed a grievance to no avail, and the same with the Better Business Bureau. Humana may be big, but they are not above reproach, and in this case they are certainly in error.
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