This company has now been claiming for over a month that they would refund us our money. Nicole keeps stating that our money has been refunded, she is otified everyday that it has NOT been and chooses to not return my phone calls made to her. She also claims that she will send me her bank information proving that it has been refunded (last week), I told her to do so and she still has done NOTHING! I spoke with Kenneth yesterday who promised me the "billing manager" would be calling me in 30 minutes (which he/she NEVER did)., Kenneth also yold me to call him if noone called me and he would follow up, I phoned him many times yesterday afternoon and of course he would not answer his phone!!! Also while on the phone with Kenneth I asked him what email they were sending information to as I have NEVER received not even one of his promised emails and he could not tell me the information!!! This company took our money, states that they will refund us and they HAVE NOT AND THEY CHOOSE TO DO NOTHING ABOUT IT, JUST LIKE OUR CASE, THEY DID NOTHING ABOUT IT EITHER!!! BIG SUPRISE!!!
Give us our money back!!!
Heather miller rn
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