In June 2024, I visited an NFDA office and met with Donald B. Serafano to discuss a probate that needed to be filed so that my sister, Norma G. Cruz, would not lose her home. Donald reassured my sister that it would take "4 or at most 6 months." He stated, "the case is not complicated." That day, they asked for $4,000 upfront. The attorney took a total of $13,500, and this case was not filed. In late January 2025, I demanded a full refund from the NFDA and Donald.
Donald wanted to talk on the phone, so I agreed. A phone call was arranged on 02/05/2025 (8 months after he stated he would file and did not. This call was on a recorded line). In that conversation, Donald stated that everything would be filed "no later than Friday" (02/07/2025). Once again, Donald lied as nothing was filed. To be clear, for the first time, Donald asked me to sign court paperwork in the first week of February 2025. This simply means he had never filed paperwork for this case before. This also means he had never worked on this case. An email was sent to Donald requesting a full refund.
Due to Donald not filing the probate, my sister is being sued through a judicial court and now will lose her home. Someone else is helping us with documents for this current probate and the lawsuit. We are also seeking an additional $2,500 as we are seeking help elsewhere. On 02/12/2025, Donald was emailed and sent a certified letter regarding this complaint. Donald refused the certified letter and paid $5. 58 for the letter to be returned. Donald feels it is because of someone else, not him or his office.
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