I was looking for a reliable hosting company to provide services for a new hosting company I am setting up when I (unfortunately) came accross burst.net
I paid $39.95 for the first month and received an email with instructions for logging onto my new Windows server.
Before I could connect to the Windows server, I was forced to install a VNC client, connect to the server and then had to configure the Windows server to allow remote access before I could use Windows Remote Desktop.
OK, I'm pretty good with server admin so this wasn't a big deal for me but I pity anyone using the burst.net service who are not so technically minded.
Finally logged into the Windows 2012 Server via remote desktop but discovered the server OS license was not activated! I checked their site and there is some very tiny words near the bottom of the page (after the 'Buy Now' buttons) that say:
"* IMPORTANT: Client is responsible for providing installation softwareand keys/licenses for ALL Microsoft and third-party software required to beinstalled, if not purchased thru BurstNET.
I emailed the company and received this email about 7 hours later:
Hello.
I am sorry for the confusion, however, we do not charge forcustomers to activate a license that comes with their windows VPS. The licenseis included in the fee we charge for the VPS.
I can forward this ticketnow to our Windows Support department who can further assist you, as it appearsthat there was an error in validation of the license for this VPS.
Onceagain, I assure you that we only ask customers to provide their own license, with dedicated servers in which a customer optionally chooses to not purchase alicense through us, and wants to use their own.
Thank you.
I replied: Thank you
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