On October 15th I contacted a sales representative at Dell for some information only. I wanted to know if Dell had memory to upgrade my computer, and if so, how much was it. Specifically I was looking for a "PRICE QUOTE" on a 256 MB memory module. I made it abundantly clear, several times, to the rather pushy representative that I was NOT making a purchase at this time. He asked if he could call back at a later time to see if I would change my mind. I said that he could check back with me. He never did.
I assumed that was the end of the matter, but I was STUNNED to discover that a package had arrived from DELL on 10/19. The package contained (2) 512 memory modules! I was shocked! I specifically told the rep that I was NOT making a purchase! I checked my DELL PREFERRED ACCOUNT and discovered that my account had been charged $669.29! In my conversation with the rep I never even mentioned my DELL CHARGE ACCOUNT! He took it upon HIMSELF to place an order, for quadruple the amount I inquired about, and charge my account WITHOUT ANY AUTHORIZATION WHATSOEVER!
So far, I have sent 2 emails to the company, but all I get in response is some non-relevant computer generated automatic response. On 10/19 I spent (4) hours trying to contact a rep at DELL to help me. I was bounced from department to department and hung up on several times. It seems that only the CUSTOMER SERVICE DEPARTMENT CAN HANDLE THIS ISSUE, and it is not possible to get through to them. I was on hold for 30 to 45 minutes at a time, but no one ever answered in that department. It seems that for some strage reason they only respond quickly when you call the 'new sales' line.
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