I ordered replacement parts for my HP laser printer through this company's on-line website on 9/19. After the order was marked completed but with no shipping date or shipping information or tracking number, I waited a reasonable time for the order to arrive and then contacted the company through their website e-mail. After waiting for a response, I then called them. After several calls and always receiving voice mail, I then left a message with my phone number and asked for a return call. I did not receive one.
I have now filed a report with PayPal for non-receipt of goods ordered and have requested a refund.
This business looks really good on-line and through their website with lots of assurances and promises. They say they will respond to e-mail 7 days a week. It does not happen and I have left at least 4 e-mails. I don't know if their problem is poor service or something worse, but be very careful dealing with this company. I think the only way I would ever buy something from them is if I went directly to their offices in person!
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