First of all Clear.com has the worst customer service in history - they hire philipinos that have absolutely no communication skills and read verbatim from a manual - might as well be talking to a brick wall or an automated service - very call I make takes at least an hour and the only way I can get things done is to raise my voice and ask - do u understand English - finally - got their attention - don't why i have to do that but anyway - my compaint.
I have had clear.com service for almost 2 years now - soo far the service has been really good - I took it with me on a cruise and when we hit land - it picked up service right away. For the last 3 weeks I noticed I couldn't get 4G service AT ALL. So I switched over to my 3G but could not view any video content thru 3G. On Saturday 29th of Sept. 2012 noticed my wifi box repeatedly over & over going on and off - called Clear.com to report this issue - after about 45 mins on phone the rep then said after putting me on hold for a while said seems that specific model you have is defective - only 2 others have reported it so we will replace it for a $9.95 FedEx fee - I said OK. The $9.95 fee was charged - then another $61.00 unauthorized charge - after a useless 1 hour phone call to the philipino customer service agent - could not explain the additional charge - now I have to call my bank to reverse the charges. They double charged me a year and half ago so this company should be looked into!!!
They have the worst customer service I have EVER encounted.
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