Until now Ive never left a review for a company and Ive used many products and services. I made an exception here as the service was outstandingly poor. There are multiple tools that are not intuitive and youre automatically put on an auto-renew when you sign up. Theres no heads up provided about your subscription being up for renewal to provide an option to cancel ahead of time rather they simply bill you and then let you know your card was charged, after the fact, and then tell you its all your fault for not remembering a year later that you were on auto-renew.
Asking for a refund at this point (even though they took your money in advance and you havent used the service for the next period) is met with a series of ready-to-go copy/paste form letters for just such an occasion. These form letters serve as reminders to tell you that everything should be clear as a bell, how stupid you are for not remembering youre on auto-renew, and by saying you didnt remember (i.E. Complaining) this could lead to a Federal case for perjury by submitting a false and fraudulent dispute signed under penalty of perjury.
And just so everyone is aware heres some more dialog or should I say monologue they hit you with (or at least they hit me with) in case you miss it (just the kind of thing everyone wants to focus on & see from their service provider):
All disputes that lead to chargebacks are thoroughly investigated and may add you to a blacklist with our processor which will complicate future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you. Your credit rating can be affected by false claims of fraud. All this over a request to cancel and refund when I found out Id been charged.
So I asked Nichebot support why an alternative sign up to auto-renew is not provided. The kind and supportive staff at Nichebot responded: Lastly, to wrap up the issue on this topic, there doesn't need to be an alternative when all YOU have to do is cancel right after you subscribe or — get this — NOT enter into such an agreement with a vendor. No one ever forced you to sign up nor did anyone keep you from cancelling after day one. However, by signing up, you did decide to enter into a contract. Their comments went on to say how others had tried to extort Nichebot into taking action on a refund as I was doing only my methods were less sleezy and more eloquent.
Theres more I could write on equally disrespectful comments from Nichebot, however, I'm guessing my point is made. For anyone reading my comments, if you agree, I would suggest taking a pass on their service & thereby making a statement that their treatment of customers is not acceptable. There are plenty of alternative options available using simple search engine searches.
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