Complaint / Review
Hamrick Softwaree (Vuescan)
No support after a year, offers new version, but it does not Download. No phone or internet support to refund payment, I'm stuck with no use for my Nikon LS 5000 ED

My Vuescan for use with a Nikon LS 5000 film scanner stopped functioning properly. I called Hamrick for support and was offered only a Upgrade for $40. I ordered it for download, but it would not complete. Absolutely no phone or internet support for correction, nor refund of the credit card payment. Only a message that no credits are issued because it makes the purchaser "lazy!" This is a complete about face from my first purchase in 2010. CAUTION, buyers!