Policeauctions.com
Vortal Group, Inc.
3182 Pullman Street
Costa Mesa, CA 92626
714-963-4900
1-877-677-3040
[email protected]
Jeremy Rivas
The Vortal Group (policeauctions.com) is one of the most deceptive and dishonest companies with a website on the internet! Avoid policeauctions.com at all costs! Their products offered are sub-standard and their signed memorabilia is mostly fake! More than likely they have someone in the back room signing worthless items that they then sell on their site as valuable signed memorabilia. It is hard to believe that the California Attorney General has not shut them down yet!
My experience with them was a nightmare! I bought a book that was represented to have an authentic signature in it and that signature turned out to be a 100% fake! I was told that if I returned the book I would be paid a full refund within 5 days of them receiving the book back. I got an RMA number and returned the book and after 7 days of not receiving my refund I called them and spoke with a fairly stupid sounding girl who said they would process the refund immediately. Of course I never got a refund and I opened up a PayPal dispute/claim.
The Vortal Group, Inc never answered the dispute/claim and continued not to issue the promised refund. I then saw on their site that the returned fake item was re-listed and resold, so I called them again. Once again I spoke with the stupid stupid sounding girl and this time she gave me a song and dance that they had indeed refunded me and even gave me a fake PayPal refund number. I called PayPal and they told me the refund number did not exist in their system. PayPal checked their PayPal account and confirmed with me that no refund was ever issued under any number by them.
Finally, after a month and a half and a big hassle PayPal took the money from their account
and refunded me! Avoid these clowns at all cost, unless you are a glutton for punishment and disappointment.
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