All I wanted was the street address for a reverse phone number lookup. I was given the option of selecting "Report Only" for $9.95 or "Report & Free Trial" for $7.95. I chose report only, entered my payment information and selected Submit Order. Before submitting the order, it brought me to another pop-up that offered a free trial to something else. At this point in time, I figured the only way I was going to get this report was to sign up for a free trial (then cancel later).
I signed up for a new account and at the end of the creating the new account, it froze on me. I restarted my browser and logged in. Once logged in, I looked at "My Reports" but there were none listed. So I went to buy another report figuring the first attempt didn't "take".
I ordered the report and it didn't even contain the address as it insinuated it would. Total waste.
I quickly navigated my way to canceling my free trial - same day.
I noticed on my credit card statement a week later that I had two separate charges $7.95 and $9.95 from them. I contacted them asking for a refund from my "free trial".
They e-mailed me back to inform me I had signed up for IdentitySmart or something like that and the report cost $9.95. So apparently the IdentitySmart cost $7.95, on which I had received a cancellation notice the day I canceled. Customer service has indicated this is non-refundable even though I specifically remember it was a 7 day free trial offer. Shame on me for not taking a screen shot I guess. I would have to submit an order for another report to duplicate the screen shot and want to cut my losses at this point.
Here's to hoping someone else reads about these scammers before giving them any money.
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