Well, I'm tired of Comcast foremost. We have had Comcast cable/high speed internet for the last few years, anyhow, we just moved to a new place and was supposed to have our cable internet hooked up this past Monday, well of course, time flew by and I called to check on the driver and where he was since he was already an hour late (past the 11-1 time frame) anyhow, they had said he was here, which he was not, he claims he was here, but I was here all day and nothing. Not one phone call or buzz on my intercom system. I had checked with the office and they had said they didn't see a Comcast vehicle ever pull in. I told them well why can't he just come back, it only takes not even 20 minutes if that to hook up everything because we already have the modem, cable etc etc... So anyhow, the said he couldn't come back blah blah blah and
I proceeded to talk to a supervisor, then they said, the would offer a transfer fee waive (which they charge 24.99 to transfer when you are moving, what a ripoff!) so anyhow, they say they are going to waive that, so then they tell me that the next time they can come out was that Thursday. I swear after my husband and I talked to them about this crap we must have spent well over 3 hours talking to them within 8 phone calls to them that day. Their technicians are lazy, liars, and the customer service with comcast just sucks. They put you on eternal hold forever and when they do get back to you all they can say is, "I am not sure what happened, blah blah blah, and this and that" and they give you the run around.
I am so fed up with them, but they did finally come out yesterday and hook everything up, but of course the tech who came here was a jerk so I am going to write a letter to the office and complain because of the service we are getting. I also feel that Comcast overcharges big time too. We pay 93.00 a month for this crap, which consists of basic cable and high speed internet. I'd go with someone else, but unfortunately, there isn't anyone to offer these services in this area and at this new apartment complex. So with this being said, comcast needs to restructure their service because it is POOR POOR POOR!
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