I am an artist who has had a few issues with the way the site is ran. The biggest concern to me is the way that the moderators of last. Fm do not respond half of the time to emails sent through to support. I don't pay much attention the shout box area on my band page, to be honest. So if it is unfair to me or not that I do not have a way to control who says what about me or my band.
I have had many times where last. Fm has taken more money than they were supposed to from out of the funds I have loaded into the pay play thing that they have available to artist who want to pay their company to help promote songs. There is no good way to ever talk to anyone who gives a damn about those sorts of issues at this website. I have gotten to where I don't make use of last. Fm as a way to promote my music because of how blatantly rude the employees are when you do finally get an email or call back in response.
It is like this company wants artists to pay them well for small scale promotion. But they do not want to hire professional people for customer service or site moderation. It may very well be a site that is just there for a lot of kids to waste their time. All I know is that I don't waste my own time, as a grown adult, looking at this website as a serious place to gather interest in my music. And, once, the greedy bastards at last. Fm have drained my payment I pre-loaded to my artist's bank, I know that I will never spend my money on their site.
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