Long story short: They upped my monthly payment by over $200 without telling me. This doubled my payments. I am unemployed and they took out the new amount on a date they were not authorized to take out the payment and I now have no money for my rent. Or food. When I contacted them about the issues (more than I'm listing here), I finally received a response. It was a contract they wanted me to sign for the "new" amount that was almost double my initial payment that I was never informed of, I had already informed them that I NEVER agreed to and never authorized them to charge my card. I fully explained my situation and their response was to just send a contract for an amount I clearly stated I could never afford. Unbelievable! Needless to say, I am filing a complaint with my credit card company to have the charge removed.
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