Ciplex is a dishonest company with horrible management who do not take responsibilities for their actions, or in this case, lack of action.
Their online portfolio is completely NOT representative of their actual work. We were suckered into thinking this is a forward thinking company with creative designers. Only to realize, the artist we had on board for our project takes no direction, never listens to the client, and is extremely rude in responding to comments and suggestions made by us. The artist goes to the extreme with one design by COPYING another reference website we had provided. How is this acceptable? Why are we responsible for their negligence and lack of creativity?
At the end of every mock-up we get either penalized or billed for decisions Ciplex and their artist make on their own when we never approved of anything. As clients, we were never informed of when mock-ups were made, only to find that the artist did something and we had to pay for it. Such DISHONEST practices and a RIP-OFF.
Ciplex overbills for incomplete work, and fails to notify the client of any decisions made on their end. They had delayed responses for a time-sensitive project (they are aware of this, that's why we were on their Fast Track schedule) and do not get back to us under normal business hours. We have to keep contacting them only for someone to eventually respond via email.
Ciplex never delivered what we paid for. We as clients have been over-charged, under-served, and treated very rudely by their company staff.
Do not trust their fancy website. They did not deliver what was initially discussed and made no efforts to resolve this fairly.
Bottom line: STAY AWAY from Ciplex or you'll get your money cheated away too.
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