I want to warn people about a Health and Beauty web page who is supposed to advertise to the 'Black Consumer'.
The page is: www.BeautyandSoul.com
I placed an order with this company on OCTOBER 31 and received the 'normal' email confirmation.
However, I did not use a Credit card because I had never heard of the site before and was not familiar with their location.
No contact phone number to reach them, should have been a hugh red flag to me.
Nonetheless, I placed a small order and stated I would pay by check. I mailed my check to the address in Danvile, California NOTICE NO CONACT NUMBER. ONLY A PO BOX and email. BOTH OF WHICH could be cancelled, closed at anytime!
After some time, I still had not received any OTHER emails stating my order was shipped. I checked my bank and found that they CASHED THE CHECK ON NOVEMBER 19TH. Still, by December 14, I had not received ANYTHING. No email, No backorder notice, No product, NOTHING.
I sent the below email to the email address given on their page:
:
Date: Fri, 14 Dec 09:46: 05 -0800 (PST)
From: "Nubian" Subject:
REGRADING ORDER # 103101-010389-167209 not received from November 19th
To: [email protected]
Sir/Madam:
I placed an order on October 31 (ORDER# 103101-010389-167209) and mailed a check to you to cover the cost of the order: $17.52. This check was cashed by you on November 19th.
However, I have yet to receive the product ordered.
Is there a problem shipping this product? Is it out of stock? I have NOT received an email about
any problems with shipping, etc that would cause my order to be delayed 25 days?
PLEASE ADVISE ON THE STATUS OF THIS ORDER.
Thank you.
:
NO RESPONSE FROM BEAUTYandSOUL.com to my email.
I sent another email to the customer care email address on december 19:
:
Date: Wed, 19 Dec 07:46: 19 -0800 (PST)
From: "Nubian"
Subject: ORDER NOT RECEIVED - 103101-010389
To: [email protected]
Dear Sir/Madam,
I would like to again inquire about to the status of the below order placed with your company on October 31. The check I sent to your company was cashed on November 19, however, I have yet to receive the items ordered.
PLEASE CONTACT ME AT THE BELOW NUMBERS OR EMAIL to advise me on the status of this order.
:
It's now December 27 and I still do not have the product, NO REFUND TO MY CHECKING ACCOUNT, nor ANY EMAILS from the above.
I honestly do not EXPECT TO GET THE PRODUCT I ORDERED, BUT beware when a page gives NO PHONE NUMBERS and/or ONLY A P.O. Box. This was basic and I KNEW it. Since the order was small, I thought I'd give the people a chance. But after using the Internet for so many orders, this is the VERY FIRST TIME I HAVE HAD A PROBLEM with any online company.
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