I prepaid for 3 laptop computers on March 9 @ Mr. Fix It computers being told I could pick them up in 24-72 hours. It has been over 8 months of lies, saying they need a little more time. I have called numerous times and even showed up several times to be told the same bs that its a vender not shipping or the ones received were no good and had to be shipped back.
I was even told by Torry that 2 was ready and waiting on power cord for 3rd. Then he tells me those were sold to someone else!!!
Come on Torry, really? 8 months to receive 3 laptops? If there really is master tech these could have been built in 3 days and had a satisfied customer. The only master these guys are is of deceiving their customers. I have practically begged them to get this resolved. The customer service consist of 3 guys, Torry, Floyd and Rico, which is possibly not even their real names. This so called "upstanding" customer service has lied to me, hung up on me, and constantly is apologizing for the other lies switching blame from one to the next claiming it's all a misunderstanding.
Misunderstanding is one thing but when you take money up front for a product and can't or will not produce the product in said time frame or any reasonable time frame, and then refuse to give a refund then that is not a misunderstanding, that is theft in anyone's view. These guys are very good at smooth talking the problem over empty promises to satisfy you for a moment.
Now the good part. I went down yesterday, 11/3 to ask one more time for my money to be refunded. I was told point blank I was not getting a refund! I left their store went next door and called police. I am not someone seeking repairs on anything, I paid for a product not delivered!!! The police agreed and the 2 employees were arrested and all this is on tape. As we was there several other victims of this scamming business showed up and also talked to police.
I also received a call from Torry verifying if I called police, I said yes and he said Quote, "I have a new way to fix you" I take it as a threat but why is he threatening me when he is the one in the wrong. All I asked for was my merchandise, or my refund, seems pretty cut and dry to me. I guess we'll have to wait and see what the judge says as I am also filing a grievance with BBB and a civil suit to cover ALL my losses.
I received a call fro Mr. Fix It this morning at 12:17 pm.instructing me not to come back on their property or call or I will be given a criminal trespass. THEY STILL HAVE MY MONEY!!! I should have every right to call and come by to get my money! We will have a day in court and I don't see any way out of this for them. I have my receipt and police report filed.
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