I ordered cigaretts a month ago. I can not get the company to return an email. Western Union has completed there registration. They paid the rep from the company. Because it is Western Union policy to not pay out to a business you are directed to send it to a person. Below is the information i have sent to the company. They have not once responded.
Order placed on 09-14
Follow your order step by step
Date
Status
09-14 11:08: 24
Waiting For Western Union Payment
Order: #000692
Carrier: International Priority
Payment method: WesternUnion
Download your invoice as a. PDF file
You have given permission to receive your order in recycled packaging.
Invoice
Doug Frankhauser
6835 Shalloway Dr
75054 Grand Prairie
USA - Texas
2537321565
Delivery
Doug Frankhauser
6835 Shalloway Dr
75054 Grand Prairie
USA - Texas
2537321565
Reference
Product
Quantity
Unit price
Total price
Total products (tax incl.): $239.00
Total shipping (tax incl.): $0.00
Total: $239.00
Marlboto ultra light (silver. Gray)
2
$19.50
$39.00
Kool mild cigarettes
2
$20.50
$41.00
Kool green 100's cigarettes
3
$20.50
$61.50
Pall Mall Super Slims Blue (Lights) 100's
5
$19.50
$97.50
Messages
Doug Frankhauser
09-28 14:00: 48
Hey!
Whats up with my smokes? This is very poor service!!!
Doug Frankhauser
09-22 08:35: 10
I am still very frustrated. This was picked up on 9/15 from WU yet there is still no shipment nor has your website changed showing payment received. This is for order 692.
Transaction Summary
Date Service MTCN Receiver Amount Send Again
09/14 Money Transfer 0559037362 GIULIO MINEO, Thailand 239.00 Send Again
Order Status: Picked up
I have filed a complaint with WU. They have now launched an investigation.
Please let me know the status.
Doug Frankhauser
09-21 08:27: 33
EXTREMELY POOR customer service. If I dont hear from you today I will contact Western Union about what recourse is available.
Doug Frankhauser
09-20 13:49: 22
I am still waiting for an update on the status of this order. Where does it stand? Has the order been shipped?
Doug Frankhauser
09-19 06:24: 15
I am still waiting to be nitified of shipment. This is not impressice customer service for a first time order.
Transaction Summary
Date Service MTCN Receiver Amount Send Again
09/14 Money Transfer 0559037362 GIULIO MINEO, Thailand 239.00 Send Again
Order Status: Picked up
Transaction Details
Receiver Information
Giulio Mineo,
Thailand
Money Transfer Amount and Charges
Amount You're Sending US $ 239.00
Money Transfer Fee US $ 27.00
Message Fee US $ 0.00
Gold Card Discount US $ 0.00
Total Amount Due US $ 266.00
Additional Service Options Selected
No Additional services selected.
Western Union Card
Western Union Card Number: No card used
Points Earned: 0
Promotion Code
No promotion code used
Doug Frankhauser
09-16 08:26: 06
Dear DOUGLAS FRANKHAUSER,
Thank you for using the Western Union Money Transfer service.
Your money transfer has been picked up by the receiver. Following is a summary of your transaction.
transaction details:
Money Transfer Control Number (MTCN):
0559037362
Date of Order:
09/14
Amount Sent:
$239.00
Receiver Name:
Giulio mineo
Status:
Picked Up
Exchange rate* 1 USD = 29.0145448 THB
Local currency pay out = 6934.48 THB
Doug Frankhauser
09-15 08:50: 15
WU shows this money as picked up. When can I expect shipment?
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