We were shopping for a computer for our small business and contacted Dell via the 800- internet phone number. Had a nice gal spend some time with me, eventhough her supervisor said to hurry up there were more calls waiting. I actully thought I ordered a good system after reading the reviews, ie. PC World... Etc. Well a new promotion came out and I was attracted to that. Called and was told that I would be approved!"Can I switch you to Dell Finance? Yes mam". Thats when it started
The process took 2 hours and at the end I was disconnected. The result: nothing. I had talked to 35 diferent people, back and forth between customer care and Dell finance. That was on March 31st. I tried to contact them on the 1st of April, no luck on switching or adding to the invoice. They don't do that. It's a new invoice everytime. I could understand that. But, having to repeat what I want to assure that I received the right product everytime I call, is crazy.
I've talked to 50 different people, 50 diferent responces over a seven day period. I need to switch it to a business account. Better on-site service and tech support. Talked to an associate in that department, he said O_Kay and then I am put on hold and outsourced to India and have to start all over again.
They are only concerned on the number they sell a day and once that contact is made it's on to the next one! They cannot support what they sell, nor do they care on the resultant diferent client issues or are they able to handle modification. Especially from India!
After a rough two years, (because of Ma and the ripple effect it had on me) I was hoping to build the business and get it together on a Web - Page. I need a new computer. Anyway thanks for listening! Your number 51 or so.
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