I signed up with Harris online polls in order to collect points redeemable for gifts. It takes many points to acquire even simple gifts so I decided to try and save up as many as possible. After more than 2 years of taking surveys for Harris, this week (September) I decided finally cash in my over 6,000 points for 2 $20 Amazon gift cards. However when I went to their website to apply for my gift, which was promised, I was not able to receive my gift as apparently my "hitpoint" balance was no longer valid. After several attempts in contacting the company, who only accept communication via email, I was told "due to survey inactivity under your account. Our Terms and FAQs mention that we reserve the right to deactivate inactive accounts, with all HIpoints being forfeited."
This was not the fact when I signed up and I was not inactive with the site. They continuously change their rules to avoid paying out what they promise.
Therefore I am filing a complaint for deceptive and possibly illegal business practices. Reputable companies do not treat their customers this way and I wish to file this complaint
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