My girlfriend and that I activated to Millennium Url on May 1, buying their 10 mb/s high speed internet deal. Following a great quantity of backwards and forwards, we'd our support began on May 4. Within the following week, we never obtained a sign quicker than 1.5 mb/s. After over 30 telephone calls for the reason that week to Millennium Link, in addition to three distinct specialists visiting our house, it had been 'found' that Millennium Link doesn't possess the structure within our region to provide 10 mb/s web rate. Nevertheless, they proceed to market this company. As we unearthed that, we quickly ended the support under Millennium Url's own '30-Time Satisfaction Guarantee.' There is a number of types and telephone calls to fulfill the firm's own plan, but many of these were done on my own and my girlfriend towards the notice. Furthermore, equally telephone calls designed to verify the '30-Time Promise' was precisely done were documented on my finish, with permission and verification from both Millennium Link reps.
Within The following month 5 (from May 13 to July 20th), we obtained 2 expenses from Millennium Link, the 2nd which involved costs created following the May 13th termination time. Following telephone calls designed to Millennium Link customer support mentioned these expenses were errors, which the '30-Time Promise' occupies to 60-days to totally take effect. We were recommended, again through registered telephone discussions, to dismiss these expenses, whilst the costs could be solved normally through the promise.
On June 28th, we obtained a notice from I.C. Methods, a debt collection broker from St. Paul, about our Millennium Link consideration. The notice mentioned that the whole of $99.04 was due, which Millennium Link had switched our consideration to them, sooner or later just before July 23rd (the day about the I.C. Methods correspondence).
We've called I.C. Methods with the published evidence we've, in addition to approached our attorney. We are processing notices using the Florida Attorneygeneral, in addition to the Greater Business Office.
PLEASE BE ADVISED - Millennium Link ought to be prevented being an web and phone supplier. I can't talk to their tv support, however they market web service they CAn't easily supply; they neglect to provide sufficient client service when needed, and, when their very own client guarantees are passed, they dismiss them, selecting rather to wrongly and fraudulently deliver former clients to debt collectors.
My girlfriend and that I don't have any purpose of caving to these strong arm techniques. Anybody presently in an identical scenario also needs to combat this soulless organization.
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