Never used NetZero. Never was able tothey couldn't connect me. So I asked that they not bill my credit card. They refused. Several calls and four emails later they told me...
"the decision is now considered final."
"Your account has been settled fairly and accurately in accordance with NetZero policy."
"The troubleshooting steps tried by the agents were appropriate. As a result, the support fee for this incident is not refundable."
If I ran a telecom company, I would be embarrased to put in writing that connecting or not connecting is an equally acceptable outcome to a service call. (Hey, what matters is they *tried, * right?)
That NetZero has a *written policy* of is... Well, let's say I don't consider it a big selling point.
But what finally determined that I would give up on NetZero and take a different, more productive and satisfying approach, is the relentlessly forced cheerfulness ending every letter: "Thank you for using NetZero!"
I wasn't expecting much. But seeing as I began each letter with "I have not used NetZero! You could not connect me!" I think they should *at least* modify their form letters. That really really did annoy me.
But, gosh darn it - NetZero did get me motivated! Why, this could be just the start! Thanks, usacomplaints.com, for your wonderful public service site!
Sa gould
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