Would you do business with someone who says All sales are final whether or not their products performs in the manner it is represented?
Would you do business with someone that keeps your money and never delivers the product and service promise?
Let me share with you MY Maxwell System Experiences.
Thursday Jan 13:
I go to Builders Convention and meet Shary Dye, a representative of Maxwell System. For 3 days she attempts a hard close on me to purchase software. I am interest but feel the software is to expensive.
Friday Jan 14:
I instruct her to call our accountant and discuss software with her. After long discussion she agrees to purchase the software. Fills out paper work and sends paper work back. This is Friday at 5;33 PM. SEE Paper that was sent to us. Notice the bottom is cut off.
Monday Jan 17
After thinking about it over the weekend, we felt the software was to expensive so we started to call Shary at 8:00 am Monday morning attempting to cancel. After 5 attempts, we received no response.
At 12;30 pm we contacted company, spoke with a representative named Mona, and share our desire to cancel. She responded that she had to look into who she needed to talk with. WE received no return call.
After an hour with no response, we call Visa an attempt to cancel payment.
Tuesday Jan 18: Software arrives.
Wednesday Jan 19: We send software back not open
Monday Jan 24th
Finally was sent an email from Shary stating she was back from the Trade Shows and when she called she stated that she would have to have to discuss with a few co-workers and get back to me. View Emails
Tuesday Feb 1st
Tired of calling and received her voicemail so we sent her an email asking if she had resolved the issue.
Wednesday Feb 2nd
She sent email that she was in meetings and would call me.
The same story goes on for over a few weeks
Now it is April, and we receive a letter from Visa stating that the $16,000 plus interest is placed back on our credit card and we need to pay bill. They based their decision on the sales contract that states all sales are final.
The problem is the wording is cut off our copy and we never knew it.
And that is where they are hanging their hat. That all sales are final.
We are now force to legal action to get our money back
Do you really want to deal with a company that handles YOUR CONCERN the way they treated us?
Buying software is a long term relationship; do want a long term relationship with a company like this?
Think twice before you buy their software. All they seem to care about is get their $16,000 and you live with it.
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