I was referred to them by Microsoft to fix an Outlook problem. The pushed a one-year contract before they worked on the problem, assuring me it would cost more than the yearly contract to resolve my problem, so I signed up. They never did fully resolve my problem.
Then came the monthly maintenance problems. Every month they would contact me to remind me that I was scheduled for maintenance between 6 PM and 6 AM, asking me to leave my computer on. Each time I did, checking it throughout the night, and saw that nothing had been done. And without fail, the next day I received a follow-up email telling me my computer had been offline, even though it was not, and to contact them to reschedule.
Each time I rescheduled, they offered to do the work at that time, but there would be 10 or 15 minutes at a time where they would not communicate with me, and when I asked if they were still there, they would say "yes" but that they were waiting on something. After being stalled for 30 minutes or more, I would tell them I had no more time to wait, they would tell me they did not have any service technicians available, and I would have to reschedule. Couldn't they have told me that to begin with?
This scenerio happened several months in a row. Two weeks ago I told them to cancel my account. I was too frustrated to continue. They said they understood, and then began the maintenance that they were only moments earlier unavailable for. I repeated over and over and over again that I wanted to cancel my account, but they proceed as though I had never said this.
My frustration level peaked so I logged off. Since then I have received phone calls and emails from them daily about rescheduling.
Their web site indicates they are based in Los Angeles, but every person I had contact with by phone had a heavy Indian accent, and every person I worked with online had language issues. They still call every day. They still write every day. They will not leave me alone.
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