I canceled my online gaming account with iWin over 2 years ago. I just discovered that iWin has been sneaking charges out of my bank account. They even obtained my new bank card # after my old card had expired!
When I tried to go on the site to resolve the issue, I learned that there is absolutely NO TELEPHONE ASSISTANCE offered at all to customers. The supposed "ONLINE SUPPORT CENTER" is inoperative. It is missing a button to submit the actual concerns. (I saved a screenshot of this!) Therefore, there is no means for consumers to contact managers to dispute unfair charges, resolve issues or request refunds.
I posted my concerns on the iWin forum because there was no other way for me to express the problem on the site. The iWin site managers deleted my postes and "fixed it" so that I could no longer make posts on the forum. However, they DID NOT FIX the online "support center" (help desk.) Nor did any employee send me a message to help me resove the issue. For this reason, it appears as if the iWin Company enjoys the practice of stealingmoney from former customers. $120 was removed from my accountand no service was provided!
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