These barely-English-speaking rip-off artists have banner ads on Internet search engines, so when my parents (92 and 90 years old) searched for support for their Canon printer, then ended up talking to these guys (who have toll-free phone numbers, of course). They somehow convinced my parents that they had "malware" because they couldn't print out an e-mail properly (user error), and talked them into a $499.95 service plan covering two computers for 2-3 years. Foolishly, my parents gave them a credit card number over the phone, and they promised to have the computer "fixed" in 30 minutes.
Of course they never called back, which they would have had to do in order to gain remote access to the computers, and when my parents called them, they said they had tried to call but gotten no answer. Phoney Baloney! But they were super quick to charge the credit card, despite my parents verbal insistence on cancelling the order, followed up by emails to their "agent" at pccare247 and to their customer service, demanding that the agreement was null and void, and cancelling. At one point, pccare247 claimed that they HAD "fixed" one computer, but not the other, so they would refund $200 of the $499.95, if my parents agreed to pay the remainder. They said "no" in several immediate emails to the company.
This all happened on Saturday & Sunday. To their discredit, CitiBank (the credit card issuer), when contacted, insisted that my parents would be liable for the charges, and refused to let them cancel the card or even block the charge. I do not know if my parents were subsequently able to cancel the credit card, or if the charge went through (I believe it did), and they will certainly dispute it with CitiBank/VISA. Since the transaction is offshore (India), who knows what will happen...
PCCARE247 appears to be a very predatory kind of company. My step-mom says when she called them, they claimed they were, indeed, a Canon repair facility, leading her to believe that they were affiliated with Canon. The Canon people have never heard of them.
Stay away from this company at all costs. Their written material, and verbal communications, are all that Americans have come to expect from outsourced, offshore tech support: you can barely understand anything they say! Take a look at their website: They sold my unsuspecting parents their most expensive business support package, to two elderly retired people with two simple computers. Worst Kind!
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