I bought a "Build Up" PC in June. With it was purchased a three year "best they offer" warranty. The unit was purchased with two hard drives, one 60gig and one 80gig.
One year later, the PC won't "Boot-up", at all.
Took it in for repair thinking the warranty will cover the repairs like I was told when the warranty was purchased.
Three weeks later, still no PC repaired, four weeks not yet!
Week five, PC announced repaired; was suppose to be a bad Mother Board and a bad hard drive.
Ok, well they had to order a mother board? What about all those on the shelf, after all they are a computer store.
Then, they said the hard drive was bad. They had to order that too, they said. It's a Western Digital. They have lots of them on the shelf there so why not use one of those? Not only did they replace my 80gig hard drive with a 60 gig hard drive, but then lied about doing it. They never said they were going to reduce the size of the hard drive, not one call about that.
Then they said the warranty does not cover it, that had to be handled thru Western Digital. Huh? This PC with warranty cost $1714. This warranty and their store both SUCK!
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