Company has not followed through with promises of support and service. Costs were minimized and key components of operational costs left out, profits exaggerated.
Have engaged in call avoidance over a seven month period, failure to respond to letters both regular and certified requesting assistance. Promises to address problems continuously made but not followed through. Requests for assistance sent to Relocation Agent, Relocation Manager, Regional Director and Company President (in that order).
Additional requests for assistance sent to the Better Business Bureau but no action taken by Nationwide to correct the problems or refund investments. Subsequently their inaction caused additional expenses.
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