Integrascan is a background check company that advertises it has a money back guarantee if a record that exists is not found by them. I searched for the record that I know exists and it didn't show up in the search I payed them for. I'm posting the e-mail string I had with integrascan customer service rep when I requested for my refund. It's really worth reading through. Simply outrageous! My last name in the e-mails has been changed. Please read it to the end, you'll be amazed. Here it is:
Ms. Fox,
As I understand your comments, and want to make sure you are a satisfied customer.
We make every attempt to notify our customers of the limitations of the searches we provided, as you may recall in the order process you acknowledged reading and understanding both the coverage policy and the terms of use agreement which provided disclosures regarding our jurisdictions and coverage of the product you selected, We make sure every customer Acknowledges reading and understanding this and dis-allow any purchase if it is not acknowledged with a checked box.
Please advise in what county and state the missing records are located so we can match it against our covered jurisdictions and we may be able to help locate the record within our coverge.
Thank you in advance for your assistance in this resolve,
Terry Sweet
Your Account Rep
[email protected]
Integrascan.com
Hello Terry,
The record that didn't show up in the search results is located in the town of Bar Harbor, Hancock County, ME.
Ms. Fox,
As explained you acknowledged reading and understanding our coverage prior to purchase. You apparently mis-informed us of that and did not in fact read what you stated you did, The counties in Maine you have listed are not part of our published coverage and are not covered under our refund policy.
Regards,
Terry Sweet
Your Account Rep
[email protected]
Integrascan.com
I read your terms and conditions and coverage policy before I submitted my credit card information and I read it once again after what you wrote in your last message. It says NOWHERE in your terms and conditions or coverage policy that the county of Hancock in Maine is not within your coverage, in fact your coverage doesn't list any counties in Maine that are not in your coverage. How was I supposed to understand that Hancock county is not in your coverage?!!??!!!??? With the information you have there you can state that ANY county in Maine is not in your coverage. If you don't refund my credit card your refund policy is a SCAM and I'll do my best to inform your potential customers on the web about that.
With all due respect, your statements are ridiculous.
Why would we list what we DO NOT cover as opposed to what we DO COVER,
That is like a computer store advertising and listing all of the computers they do not sell.
We have all of your information and we are forwarding this to our attorney as you have made threats against a U.S. Company to taint our reputation with erroneous slanderous remarks, That is a violation of Federal Law and the Patriot Act.
We have stood behind our guarantee and you can not provide any information about a charge that is listed WITHIN our coverage
Here is the coverage for Maine that YOU agreed to.
Maine Criminal Record Search
Maine Corrections Records
Corrections records of statewide felony and state-level misdemeanor convictions on persons who have been sentenced to serve time at a state facility since 1990. Results show the defendant name, DOB, race, sex, case number, county, date of crime, charge (s), sentence and release date. Records updated quarterly.
Maine Sex Offender Records
Any person sentenced as a sex offender or a sexually violent predator on or after June 30,1992. Records updated regularly.
This means that eater you were convicted and served time in a State Prison or your charge was a Sex Offense.
Very descriptive and concise and you have distorted it to fit your needs and now are threatening to slander us amongst other potential clients
We have delta with people like you that have tried to distort the facts and the outcome has ALWAYS been in our favor..
Good Day
Terry Sweet
Your Account Rep
[email protected]
Integrascan.com
Sounds way too scary:)
Quote:
Corrections records of statewide felony and state-level misdemeanor convictions on persons who have been sentenced to serve time at a state facility since 1990. Results show the defendant name, DOB, race, sex, case number, county, date of crime, charge (s), sentence and release date. Records updated quarterly.
Who would suppose that statewide means actually omitting some counties in the state?
I wasn't and am not going to make any slanderous comments about you, I'll just publish the whole story on the web as is: that statewide in the understanding of Integrascan means that it comprises even not all the counties in that state, and that Integrascan doesn't list any counties that it doesn't cover while it covers not all of them. That only Integrascan customer service lets you know that they actually don't cover all the counties though the notion statewide supposes it should. If you're going to further harass me with your attorney I'll report that too. Let everyone than judge on their own how good (actually how awful) Intergrascan record search and customer service is.
Please do,
That would be publishing slanderous remarks to deface a U.S. Company and considered a terrorist act. And in direct violation of the Patriot Act.
We have forwarded your email to our attorney and he will be filing for declaratory relief against you and your remarks. For any posts.
Also, the conversations between you and our company are covered under our privacy policy, posting anything in this email string will be a violation of Federal Law.
We are not new to this game and do not appreciate people like you whom sit behind a computer screen and make false accusations about us and threaten us do to the fact that you did not read nor understand what you acknowledged you did and now want to place blame.
We take our reputation seriously and will not tolerate any person tainting us and braking laws that protect our Corporation,
Our owners have years of experience in this industry and provide checks to many Government Agencies with long term contracts.
We have friends in high places,
So keep making threats as you are helping us dramatically,
Also, we are going to formally ask you four your legal councils name via Postal Mail to your current address.
Terry Sweet
Your Account Rep
[email protected]
Integrascan.com
In addition I'll publish all that e-mail conversation I've just had with you with all your threats towards me
Ms. Fox,
The emails sent to you by Mr. Sweet were not threats, Those were promises,
You are barking up the wrong tree, you need to seek the advise of an attorney as we will file an injunction against you and will pursue this to the end.
Good Luck.
Cameron Latrell ESQ
Legal Counsel
Integrascan Inc.
I am going to publish that e-mail string to the web and will no longer answer your e-mails.
Hideous!!!
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