On 11/6/09 I believed I was buying a tractor from Paul Svenson via eBay Business Equipment Purchase Protection Program and wire transferred sum of $8900 USD From USAA Federal Saving Bank into eBay agent account at Bank of America, 10445 San Jose Blvd, Jacksonville FL. After transfer I found usacomplaints.com 455016 indicating this was a scam and I sent form to eBay spoof who verified this was a scam. My Bank immediately sent request for return of funds due to internet fraudon 11/6/09 at approximately 1:30pm Spoke with Bank of America representatives, Mr. Daryl Jones, Risk Management and person named Maude, wireless serviices supervisor, who verified that request for return of funds had been received on 11/6/09 and funds were still in account during business hours.
I offered to send all documentation verifying fraud and Bank of America would not accept and provided the name and phone of investigator named Peggy. I was advised by Mr. Jones that funds would not be posted until Monday and an immediate investigation would be launched prior to release of any funds. However, the supervisor of wireless services at Bank of America informed me that the funds had been transferred into the account, verified receipt of request for return of funds due to internet fraud, and provided name and phone of investigating person (all during business hours the same day the wire transfer took place—11/6/09). Also contacted Sheriff and filed report on 11/6/09 and tried to contact FBI and could get no assistance from any federal agency.
On 11/9/09 contacted Bank of America investigator, Peggy, at the phone number provided and was told that they would do investigation that day, 11/9/09, and that I should provide all evidence through my bank, USAA Federal Savings Bank, and she could say no more—she also denied being the investigator. Contacted my bank who tried to assist. I was notified that Bank of America had rejected request for recall that morning, 11/9/09, stating insufficient funds available. The Sheriff investigating officer contacted Bank of America investigator, Peggy, and she stated to him that I must go through my bank and would not assist further. I contacted Office of the Comptroller who has jurisdiction of national banks who provide phone number for CEO office at Bank of America.
I called and initially the girl was helpful and after investigating stated she could not help but did state that she was told that request for funds was not received until after closing on 11/6/09 which was not true. Bank of America knowingly allowed the release of funds even though a request for return of funds due to internet fraud was received during business hours the same day. Bank of America is now trying to cover up incidence and is unwilling to assist police in investigation. Bank of America has also allowed this person to set up fictitious accounts prior to this scam in violation of Patriot act. I am now out $8900 which is a lot of money to my family and Bank of America had the information to prevent this theft but took no action an is now trying to cover up the incidence.
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