On Saturday 10/31 my Acer laptop of 10 months had a hard drive failure, I never used a cooling fan so I took the hit and decided to just buy a new one. I go to Walmart and buy the acer Aspire 5534... 4 gb for $400 deal!
I get home load it up... I love it... Until I go into anything with flash, there are white boxes surrounding anything that moves... 1 min on the page and youre seizure bound... No joke. My husband looks at it... Adjust resalution... Redownloads flash player... Nothing works. So I call 800-637-7000 which is the paper that says "Questions call Acer first"... This guy tells me my problem is a software issue and he cant help me to call 800-237-6483... Im like okay and still calm at this point. I call and this guy says Im sorry miss this is the out of warrenty dept and unless I charge you $60 for a 1/2 hour I cant help you, call 800-816-2237... My anger level is rising. I call and get a chick..."Sorry thats a software problem call 800-237-6483" I said Look... Ive had this damn thing for 2 hrs that # is for out of warrenty and they want $60, she says "Im sorry I cant help you"
Ohhhhh was I ticked... So I decided to call every # on Acer I could find... I called 866-695-2237, this guy started to give me the whole "I cant help you" gig... I said Oh NO... Ive had this thing 2 hrs and this is the 5th # Ive called you are going to help me... Its your job. So he tells me to restore to factory settings so I did and it worked.
This morning I get on and notice it updated last night... The glitch is back and Im fed up. Yes, I could have done taken it back to Walmart cause its been under 15 days, but the point is had it been over 15 days even though I still have 90 days of software support, I would be screwed.
Beware... Dont buy their products!
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