My husband order this product which they claim is a free trail. We were charged 48.92 and then charged another 87.62 although the product was returned during the trial period. I sopke with several different people, Lulu, Alfred, Joann (Supervisor) Guillermo and others and they all assured me that if I retunred the product I would not be charged... Today I spoke with Johnny and I had the tracking information that they require to prevent the billing and he tells me that it take 5-10 days to issue a refund after they receive the product. They received the product on 10/9/09... Today is 10/26/09... I was also informed that he was not in charge of giving refunds. When I asked who was in charge of that, he informed me that it was the warehouse. When in the hell has warehouse employees been in charge of issuing refunds. Shouldn't that be the accounts payable department. So I asked to speak with someone in that department so I could see why they have had that product for 3 weeks and still hadn't processed it, I was then told that they have no contact name or number for that department... This is a bunch of BULL... Whatever you do, please don't order anything from this company... They are a rip off... I'm going to call everyday all until I get my money back. If I have to go through this headache, they are going to have to hear from me everyday... So Lulu and crew get ready... I will be calling!!!
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