Usacomplaints.com » Internet & Web » Complaint / Review: Enom - Domain registrar and reseller Enom s fraudulent use of my credit card. #507951

Complaint / Review
Enom
Domain registrar and reseller Enom's fraudulent use of my credit card

I noticed a charge on my credit card which I did not recognize, so I asked my credit card company (Capital One) to remove the charge.

Enom contacted me and told me they had seized my domain, for my failure to pay the domain registration fee.

I told them that I did not recognize the charge (since Enom had sold the domain registration to another company I did not know, and the charge appeared under this unknown name). To clarify, I originally registered the domain through a 3rd party, in Florida, but I received verification of the registration from Enom, so I assumed Enom was the "real" registrar. And Enom was the company that contacted about the credit card issue.

I asked them to overlook this mistake, made since I did not recognize the credit card charge. It is a simple matter to resubmit the charge. However Enom refused to do this, telling me first that I had to go through the Florida reseller. The reseller, of course, said I had to deal witb Enom.

Enom then told me I had to pay a $200 "reinstatement fee" because they had already paid their own domain fees (which amount to about fifty cents a year) with NIC or whatever it is called.

Enom then (this is the fraud part) took the extraordinary step of seizing another of my domains. They refunded the payment on my credit card for this domain registration.

And again told me I had to pay a $200 reinstatement fee. I asked why they had done this, and they said that I had misused my credit card (removed the charge) for the first domain, so they were going to take all of my domains.

I told them I had used a DIFFERENT card to charge this domain. They have no right to undo a charge on an already-accomplished transaction without the credit card holder's permission. This would be similar to buying some furniture, paying for it and taking it home. A year later, the furniture company puts the money back on your credit card and comes into your home and reposesses the furniture.

Regardless of this illegal activity on my credit card, it is illegal for a charging party to arbitrarily remove all previous charges it had made on a credit card, not just the disputed charge, without notifying and obtaining agreement from the credit card holder.

I did write to the Washington State Attorney General. While sympathetic they responded that there was not enough money involved for them to pursue this. They only had time and workers to file legal action if the amount of money involved was over $10,000.

I think Washington State protects Microsoft and Enom, judging from their lack of interest to pursue any legal action whatsoever, even write a letter or make a phone call.


Offender: Enom

Country: USA
Phone: 4259744689
Site:

Category: Internet & Web

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google