Ibizwebsite had been hosting my website for about a year & a half. I was paying monthly and owed for two months hosting. I received calls saying my website would be disabled after 9/18/09 if I did'nt pay the balance. I called to pay the two months owed on 9/21/09 and at that time I was informed I would have to pay an additional $75.00 restoration fee. That was such a surprise because not once was I told about a restoration fee only that I needed to pay the two months owed. My problem was not the fee but not being told about the fee in advance. I finally got to talk to Andrew (supervisor). As he laughed he says "$75.00 thats all it should be $150.00". I asked him would'nt it have been more business like if you informed the customer in advance about these fees, his reply was "we assume your not going to be late so we don't tell you about the fees until you are late". After a back & forth conversation he tells me now I will need to pay my past due charges, the $75.00 restoration fee & 6 months hosting in advance. This phone call ended with me feeling frustrated & unappreciated. I understand I should'nt have been late but I would have like to have been told about any additional fees in advance. I think they come up with these fees on the fly.
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