My sister wanted membership to RuneScape, so she bought a $20 card and asked me to give her it. The RuneScape site has my username already there (Which it should not) and I log in on my account - not my sisters (Our usernames are VERY similar). I look at the confirmation page and my mind blanks out and doesn't notice I was subscribing to my account. I hit submit and last second I realize it, I instantly E-mail PayByCash and look for their phone number (Which is no where to be found) and get the sappy excuse of it has already been processed.
I have had used PayByCash in the past and all three times I have had to pay $40 for one reason or another. It's like they are counting on you to mess up so you have to buy another one. Now I gave my sister another $20 but I'm stuck with 90 days of membership of which I do not want or need nor use.
To make matters worse, I phone them and they tell me to talk to Jagex (owners of RuneScape for a refund, and on the Jagex billing FAQ it tells me to contact paybycash immediatly. I e-mailed both and no avail. They blantantly tell me I can get a refund but no, they make it instant so no mistakes can be corrected. Make a 10 minute wait sheesh. Also don't say It's my fualt for not paying attention - everyone blanks out from time to time and it is human nature.
0 comments