Player posted pictures of her real horse farm on the forums at the game. Nicole Ward, the co-owner of the game, didn't like the look of some fencing and berated player. Players husband came on the forums and explained about the fencing. No foul language or anger was noted in his posting. Nicole Ward then banned player because players husband "went off" on the game owner.
Player sent in an email to apologized and offered to show proof that she was not at home during this time that her husband posted, as other multi-player households got their accounts re-established after a single member in their family got banned, to which there is records within The Forums and has been screenshot in case it disappears.
James Ward II or Nicole Ward chose not to respond to it for over a week to which the reply was that Player was not in the wrong but still banned, due to the posting, where Nichole Ward told many in public chat room that they could not be sure that it was Player or Husband that posted, but yet directed the banning post directly to the husband as well as the insulting banning message that was left on his main page (again screenshot has been taken).
When Player sent in another email it took a number of days to return email and telling Player that they had committed no wrong against the TOS but in fact were banned because of Husband's reply, again Player stated that she could provide proof that husband did not have access to her accounts and that she did not post the post.
So player asked for partial refund—items she had not used yet, the answer was immediate and Player was given the supposed TOS that she had broke, which clearly states that she didn't break. All emails were signed by James Ward II. Whereas Nicole Ward proceeded to bad mouthed player to other players in private chats and skewed the players e mails when reposting them for public view.
This is not the first time this has happened to players either. The Nicole Ward likes to ban at will over anything that may set her off that day. But other times will not ban players for things they do that are much worse. Nicole Ward will also track down people to their MySpace/Facebook/Blogs or anything else that she can find if a player happens to upset her in any way. They are banning people for having outside opinions of the game on sites and chatrooms not related to Equine-Ranch or SnowWolfe Games. Refunds are hardly given and never given for a banning.
Anonymous
Smith, Alberta
Canada
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